Accessibility and Integrated Accessibility Standards Policy and Accessibility Plan
This Policy and Plan confirm the commitment of Executive Platforms and its affiliated entities (collectively referred to as “Executive Platforms”) to preventing and removing barriers to accessibility and outlines steps put in place to meet the needs of and improve opportunities for people with disabilities in accordance with the requirements outlined in the Integrated Accessibility Standards Regulation made under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). This Policy is reviewed annually, and the Plan will be reviewed at least every five years.
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Statement of Commitment
Executive Platforms is committed to ensuring equal access and participation for people with disabilities.
We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the accessibility laws.
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Accessible Standards for Customer Service
Executive Platforms is committed to providing inclusive customer service experiences for our customers/ clients and others seeking the services we provide. All Executive Platforms team members are expected to comply with the spirit and intent of this policy when providing services to our community or otherwise representing or conducting business on behalf of Executive Platforms.
Executive Platforms has been in compliance with its obligations under the Customer Service Standards of AODA since January 1, 2012.
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Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. If a service animal is excluded by law, we will suggest appropriate alternatives and provide assistance to ensure that the person is able to access, obtain, use or benefit from our goods, services or facilities where possible.
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Support Persons
Clients, client representatives, and others with disabilities who require the assistance of a support person will be allowed to have that support person accompany them on Executive Platforms premises. Appropriate measures will be taken to deal with any confidentiality and/or privilege issues raised by the presence of a support person. Such measures will be determined on a case-by-case basis, having regard to the specific needs of the client or client representative.
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Assistive Devices
Clients, client representatives, and other individuals with disabilities may use their own assistive devices to access services provided by Executive Platforms. To the extent required, Executive Platforms will ensure that our staff are trained and familiar with various assistive devices that may be used by individuals when accessing our services and any assistive devices made available by Executive Platforms.
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Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to services or facilities that may be used by individuals with disabilities to access services, Executive Platforms will notify individuals of the disruption promptly. The notice will advise individuals regarding the reason for the disruption, its anticipated duration, and provide a description of alternative services or facilities available, if any.
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Training
Executive Platforms will provide accessible customer service training to:
Team members will be trained on accessible customer service upon hire.
Training will include:
Staff will also be trained when changes are made to our accessible customer service policies.
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Information and Communications
Executive Platforms will communicate with individuals with disabilities in a manner that takes into account their disabilities.
Our team communicates with clients, client representatives, and others in a variety of ways, including face-to-face interactions, telephone calls, and electronic systems of communication. In determining the appropriate method and form of communication, we will take into account accessibility needs resulting from disabilities.
Clients, client representatives, and others are encouraged to identify accessibility needs in communicating and interacting with Executive Platforms.
All publicly available information shall be provided in an accessible format in a timely manner upon request, at a cost that is no more than the regular cost charged to other persons.
Executive Platforms will notify the public about the availability of accessible formats and communication supports.
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Feedback Process
Executive Platforms is committed to improving our client service by listening to our clients and responding to their feedback. Clients, client representatives, third parties, and team members are encouraged to provide feedback on the way Executive Platforms provides services to individuals with disabilities.
Feedback can be directed to:
Heather Glen
Head of HR
Executive Platforms
155 University Ave, Suite 500
Toronto, ON M5H 3B7
647-222-6479
[email protected]
Individuals can generally expect a response or preliminary response to their feedback within 15 business days of receipt by Executive Platforms, if the nature of the feedback requires a response. In responding to feedback, Executive Platforms will take such steps as are necessary to rectify any issues or concerns raised in a manner consistent with the Policy and our commitment to providing excellent and accessible client service. Depending on the circumstances, such steps may include requesting additional information from the individual providing the feedback, investigating specific complaints, and/or providing documentation or communications in accessible formats. Executive Platforms will advise the individual providing the feedback of the results of the feedback review process as appropriate in the circumstances.
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Accessible Emergency Information
Executive Platforms is committed to providing its clients with publicly available emergency information in an accessible format upon request. We will also provide team members with disabilities with individualized emergency response information when necessary.
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Website
Executive Platforms has taken steps to ensure that all websites under its control, and content on those websites published after January 1, 2012, conform to WCAG 2.0 Level AA protocols as required by AODA.
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Employment
Executive Platforms is committed to fair and accessible employment practices.
Executive Platforms will take steps to notify the public and staff that, when requested, Executive Platforms will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. Our external application site, postings, offer letters, and orientation materials have indicated our Statement of Commitment to people with disabilities as of January 1, 2016.
Executive Platforms will consider the accessibility needs of team members with disabilities when implementing performance management processes or when offering career development or advancement opportunities.
Executive Platforms has developed and implemented a process for documented individual accommodation plans and a return-to-work protocol for team members who have been absent due to a disability and require disability-related accommodations in order to return to work.
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Kiosks
Executive Platforms does not maintain kiosks. To the extent that kiosks are introduced in the delivery of services, compliance with accessibility requirements will be addressed.
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Design of Public Spaces
Executive Platforms will meet AODA requirements with respect to the design of public spaces when building or making major modifications to public spaces, including Executive Platforms’ reception and waiting areas, and publicly accessible meeting rooms.
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Distribution of Policy
Executive Platforms will provide a copy of the Policy to individuals requesting it, in an accessible format if required.
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